{"id":2778,"date":"2025-03-11T14:33:23","date_gmt":"2025-03-11T14:33:23","guid":{"rendered":"https:\/\/glovers.eu\/?page_id=2778"},"modified":"2025-10-08T13:44:52","modified_gmt":"2025-10-08T13:44:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/stage.medlogics.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\n\t<section class=\"section faq\" id=\"section_2024450399\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-586196138\">\n\n\n\t<div id=\"col-119444885\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-253994872\" class=\"text\">\n\t\t\n\n<h2>FAQ<\/h2>\n\t\t\n<style>\n#text-253994872 {\n  font-size: 2.35rem;\n  line-height: 1.8;\n  text-align: center;\n  color: #0083ca;\n}\n#text-253994872 > * {\n  color: #0083ca;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-586196138 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-880958758\">\n\n\n\t<div id=\"col-923520935\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3651139238\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3651139238-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-how-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-3651139238-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. How to register?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3651139238-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3651139238-label\">\n\t\t\t\n\n<p>You can create your account from here. You will be redirected to a new webpage where you need to select \u201cNew Customer\u201d and fill in the information. Click \u201cCreate account\u201d when you fill all the mandatory fields and enjoy ordering!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3767835063\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3767835063-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-how-to-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3767835063-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. How to order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3767835063-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3767835063-label\">\n\t\t\t\n\n<p>First you need to be registered. If you want to know how to register, click here. Select your desired items, add to cart and go to the shopping cart. You will need to fill in your shipping and billing information, and also to select your payment method. That\u2019s it!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-157793263\" class=\"accordion-item\">\n\t\t<a id=\"accordion-157793263-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-do-i-have-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-157793263-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. Do I have to register?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-157793263-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-157793263-label\">\n\t\t\t\n\n<p>If you want to place an order, it is mandatory to register at Medlogics. Register from here.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3188061966\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3188061966-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-what-are-the-payment-methods?\" aria-expanded=\"false\" aria-controls=\"accordion-3188061966-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4. What are the payment methods?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3188061966-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3188061966-label\">\n\t\t\t\n\n<p>We provide multiple payment methods: Visa, MasterCard, Ideal, PayPal. Our payment provider is Stripe.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4077322837\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4077322837-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-what-is-the-shipping-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-4077322837-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. What is the shipping fee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4077322837-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4077322837-label\">\n\t\t\t\n\n<p>For orders above 250 \u20ac the shipping is free! For orders below 250 \u20ac the shipping cost are:<br \/>\nAustria: 9.95 \u20ac<br \/>\nBelgium: 7.95 \u20ac<br \/>\nFrance: 9.95 \u20ac<br \/>\nGermany: 5.95 \u20ac<br \/>\nNetherlands: \u20ac 5.95<br \/>\nIf the shipping country is different than the described above, please contact our customer support.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4062562836\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4062562836-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-how-will-i-receive-my-money-back?\" aria-expanded=\"false\" aria-controls=\"accordion-4062562836-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. How will I receive my money back?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4062562836-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4062562836-label\">\n\t\t\t\n\n<p>In order to receive a partial or a full refund, you need to contact our Customer Service. Depending on the payment method which you used, the refund options are the following:<br \/>\n\u2022 PayPal \u2013 refund to your PayPal balance or bank account (bank card) \u2013 whichever option you used.<br \/>\n\u2022 Bank transfer \u2013 refund by bank transfer to your bank account.<br \/>\n\u2022 Stripe \u2013 refund by bank transfer. Please, note that we do not see your payment details when you use Stripe and you need to contact our Customer Service to provide your bank details.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1200px\" id=\"row-1367138177\">\n\n\n\t<div id=\"col-1561441051\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3606745989\" class=\"text ask-us\">\n\t\t\n\n<p>You didn&#8217;t find your answer?\u00a0<a class=\"chat-us\" href=\"#\"><strong>Ask us directly!<\/strong><\/a><\/p>\n\t\t\n<style>\n#text-3606745989 {\n  font-size: 1.95rem;\n  line-height: 3;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2024450399 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":26,"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":5367,"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/pages\/2778\/revisions\/5367"}],"wp:attachment":[{"href":"https:\/\/stage.medlogics.com\/en\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}